Privacy Policy
Last Updated: September 21, 2026
Opus Facility Management LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information collected through our website www.opusfacilitymgmt.com and in connection with our facility management, commercial dispatch, and maintenance services (collectively, the "Services").
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, request service estimates, enter into subcontracting agreements, or interact with us.
1. Information We Collect
A. Information You Provide Directly
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Contact & Account Information: Name, email address, phone number, mailing address, billing address, and job title when you request a quote, submit a contact form, or create an account.
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Commercial & Service Details: Property addresses, facility specifications, equipment details, service orders, and maintenance schedules.
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Vendor & Subcontractor Data: Contact information, business identification, tax IDs (e.g., EIN/SSN), proof of insurance, certifications, and payment details if you apply or operate as a field technician or subcontractor.
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Payment Information: Payment card details, bank account information, and transaction records processed securely through our third-party payment processors.
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B. Information Collected Automatically
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When you visit or navigate our Site, we automatically collect certain technical information:
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Usage & Log Data: IP address, browser type, operating system, referring URL, pages viewed, time spent, and system logs.
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Cookies and Tracking Technologies: Cookies, web beacons, and similar tracking technologies to analyze site traffic, remember user preferences, and improve user experience.
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2. How We Use Your Information
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We use the Personal Data we collect for legitimate business purposes, including:
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Service Delivery & Management: Processing estimates, managing dispatch work orders, coordinating with field technicians, and fulfilling commercial service contracts.
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Customer Support & Communications: Responding to inquiries, sending service status updates, issuing invoices, and providing account support.
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Vendor Operations: Vetting, contracting, and remitting payment to field technicians and subcontractors.
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Website Improvement & Analytics: Monitoring site performance, analyzing usage trends, and enhancing navigation and site functionality.
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Legal & Security Compliance: Preventing fraud, ensuring security, complying with legal obligations, and enforcing our terms and policies.
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3. Sharing & Disclosure of Information
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We do not sell your personal data. We share personal information only in the following limited contexts:
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Service Providers & Subcontractors: We share necessary job site details (such as address, point of contact, and equipment specifications) with dispatchers, field technicians, and subcontractors to execute work orders.
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Third-Party Vendors: We share data with vendors who perform services on our behalf (e.g., cloud hosting, IT infrastructure, accounting software, payment processing, and email communication).
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Legal Obligations: We may disclose information if required to do so by law, court order, subpoena, or government regulation, or when we believe disclosure is necessary to protect rights, property, or safety.
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Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, customer and operational data may be transferred as part of the transaction
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4. Cookies and Tracking Options
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You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling non-essential or functional cookies may affect your experience on certain parts of our Site.
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Essential Cookies: Necessary for the operation and security of the Site.
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Analytics Cookies: Help us understand site interactions and optimize service delivery.
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5. International Data Transfers
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Opus Facility Management LLC operates globally and utilizes cloud-based infrastructure. Your information may be transferred to, stored, and processed in servers located outside your state, province, or country of residence. We ensure appropriate safeguards are in place to maintain the confidentiality and security of your data regardless of location.
6. Data Retention and Security
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Security: We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, destruction, loss, or alteration.
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Retention: We retain personal information for as long as necessary to fulfill the operational purposes for which it was collected, comply with accounting and tax requirements, and satisfy legal obligations.
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7. Your Privacy Rights & Choices
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Depending on your jurisdiction (such as California or the EEA/UK), you may have the following rights regarding your personal data:
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Right to Access / Know: Request details about the personal data we hold about you.
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Right to Correction: Request correction of inaccurate or incomplete personal information.
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Right to Deletion: Request the deletion of your personal information, subject to certain legal exceptions.
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Opt-Out of Communications: Opt out of receiving marketing communications at any time by clicking "Unsubscribe" or contacting us directly.