Terms & Conditions
Opus Facility Management — Chicago, IL LLC
Effective Date: Sep 15 Last Updated: Sep 15
These Terms and Conditions ("Terms") govern the use of facility maintenance and repair dispatch services (the "Services") provided by Opus Facility Management — Chicago, IL LLC, an Illinois limited liability company ("Opus," "Company," "we," "us," or "our"). By submitting a work order, signing a service agreement, or otherwise engaging Opus, the party requesting Services ("Client") agrees to be bound by these Terms.
1. Acceptance of Terms
By engaging Opus to fulfill any work order, dispatch request, or maintenance/repair assignment, the Client agrees to these Terms in full. If the Client does not agree, the Client should not submit work orders to Opus. These Terms apply to all Clients, including home warranty and insurance companies, commercial multi-site facility platforms, property managers, and any other party issuing work orders through Opus.
2. Description of Services
Opus operates as a Prime Contractor and Commercial Dispatcher. Opus:
Accepts work orders from Clients for facility maintenance, repair, and related trade services (including but not limited to HVAC, general maintenance, and other licensed trade work);
Holds the primary contractual relationship and invoicing relationship with the Client;
Identifies, vets, and dispatches qualified, licensed technicians ("Technicians") to perform the work described in each work order;
Manages scheduling, quality control, and payment to Technicians independently of the Client.
The Client's contractual relationship is with Opus only. Opus is solely responsible for the engagement, direction, and compensation of the Technicians it dispatches.
3. Definitions
"Work Order" means any request for service submitted by the Client and accepted by Opus, whether submitted through a client portal, network platform, email, or other agreed method.
"Technician" means any individual or licensed contractor engaged by Opus to perform work under a Work Order. Technicians are independent contractors or subcontractors of Opus and are not employees, agents, or subcontractors of the Client.
"Standard Dispatch" and "Expedited Dispatch" refer to the service tiers described in Section 5.
"Invoice Amount" means the total amount billed by Opus to the Client for a completed Work Order, which is determined solely by Opus.
4. Client Accounts and Work Order Submission
4.1.Clients must provide accurate scope-of-work information, site access details, and point-of-contact information with each Work Order.
4.2. Opus reserves the right to accept, decline, or request clarification on any Work Order prior to dispatch.
4.3. Work Orders are considered accepted only upon written or system confirmation by Opus.
4.4. The Client is responsible for ensuring authorized site access for the dispatched Technician at the scheduled time.
5. Service Tiers
Opus offers the following dispatch tiers, as selected or agreed upon per Work Order or master service agreement:
TierResponse WindowUse Case
Standard DispatchTechnician dispatched within 24 hours of accepted Work OrderRoutine, non-urgent maintenance and repair
Expedited DispatchTechnician dispatched within 4 hours of accepted Work OrderUrgent or time-sensitive issues
Availability of the Expedited tier may vary by trade, location, and Technician availability. Expedited Dispatch may carry an additional fee, as reflected on the applicable Invoice.
6. Fees, Invoicing, and Payment Terms
6.1. Opus sets and controls the Invoice Amount for each completed Work Order. Invoice Amounts are determined solely by Opus and are not subject to disclosure of underlying Technician compensation.
6.2. Unless otherwise agreed in a signed master service agreement, standard payment terms are Net 30 from the date of invoice.
6.3. Late payments may be subject to a late fee of 1.5% per month or the maximum allowed by Illinois law, whichever is lower.
6.4. Opus is solely responsible for compensating dispatched Technicians and does so independently of when or whether the Client has remitted payment to Opus.
6.5. All amounts owed under an accepted Work Order are due regardless of the Client's separate arrangements with any third-party network, warranty provider, or platform.
6.6. Payment Method Authorization & Chargebacks: When paying via Credit Card, Debit Card, or ACH bank transfer, Client authorizes Opus (and its designated third-party payment processors) to charge the designated account for all accepted Work Orders, diagnostic fees, and authorized repair expenses. Client agrees that all invoice disputes must first be submitted to Opus in writing pursuant to Section 9 prior to initiating any payment processor chargeback or bank dispute.
7. Independent Contractor Relationship
7.1. Technicians dispatched by Opus are independent contractors or licensed subcontractors of Opus — not employees, agents, partners, or subcontractors of the Client.
7.2. The Client shall not represent, instruct, or hold out any Technician as an employee or direct subcontractor of the Client for any purpose, including but not limited to insurance claims, licensing representations, tax filings, or regulatory submissions.
7.3. Opus is solely responsible for:
Technician selection, vetting, licensing verification, and insurance status;
Technician compensation, scheduling, and supervision;
Compliance with applicable independent contractor and labor classification laws with respect to its Technicians.
7.4. Any statement made by a Technician regarding their employment or contractor status is not authorized by Opus unless confirmed in writing by Opus, and does not modify the relationship described in this Section.
7.5. This Section survives termination of the relationship between Opus and the Client.